Privacy Policy

We take your privacy and the protection of your personal information seriously and have taken the appropriate measures to that any personal information given to us by you is treated in accordance with this policy.

When do we collect your personal information?

We may collect your personal information when you;

  • Visit our website
  • Place an order 
  • Contact us
  • When you create an account with us or become a member
  • Subscribe to our newsletter or any other promotional marketing activity
  • Participate in any two-way discussion while on our website, such as; discussion forums or leave product / service reviews or comments.

What information do we collect?

In order to place an order through our website it is necessary for us to collect certain information from you. The type of customer information you will be asked for includes;

  • Name
  • Address - (for billing and delivery purposes)
  • Telephone number
  • Email address – (will be used to send an order confirmation email, shipping status email as well as promotional marketing emails from us. You can opt-out of promotional marketing material at any time*)
  • Credit card details – (that are not stored for security reasons)

If you do not wish to be contacted by us for promotional purposes please email us at enquiry@danksstreetdepot.com.au or enquiry@cottonduck.com.au. If you do not wish to  receive our newsletter please unsubscribe from the newsletter or email us at enquiry@danksstreetdepot.com.au or enquiry@cottonduck.com.au.

To ensure we continue to improve our service and product offering we may also request information such as; your age, gender, interests, company or business information. This information will be marked as either mandatory or voluntary.

We may collect information about your visits to our websites, including the pages you view, the links and ads you click, search terms you enter, and other actions you take in connection with our websites and services. We may also collect certain information from the browser you used to come to our website, such as your Internet Protocol (IP) address, browser type and language, access times and the Uniform Resource Locator (URL) of the website that referred you to our website.

The information that is collected will only be used in a lawful and appropriate manner. The information will not be distributed to other external companies for marketing purposes.

Why do we collect your personal information?

We collect your personal information in order to;

  • Process the transactions you have requested and fulfill your order
  • Send you updates relevant to your order such as; order confirmation and shipping status emails
  • Deliver your product
  • Improve our customer service and product offering
  • Reply to your queries
  • Prevent fraud and other illegal activities
  • Protect the integrity of our website, business or our products and services
  • Promote specials deals

Disclosure of personal information

We may share your personal information with;

  • Australia Post and/or reputable courier companies for the delivery of your order.
  • Government Authorities or other corporate affiliates when required by law to prevent fraudulent and illegal activities and protect our customers and business.
  • Business partners, who help us carry out transactions, help us analyse customer data in order to improve our services, product offering and customer experience. (We only share information with partners committed to protecting your personal information.)

The information that is collected will only be used in a lawful and appropriate manner. The information will not be distributed to other external companies for marketing purposes.

Measures in place to secure your personal information

We are committed to the protection of customer privacy and security of personal information.  We have employed a number of state of the art information protection technologies and have partnered with ‘best practice’ third party online security companies to ensure the protection of personal information. While we have taken care to protect your personal information and privacy, We cannot guarantee personal information sent to us will remain private and therefore you send it at your own risk.

We do not store credit card details and we do not share your personal details, including passwords with anyone. It is your responsibility to keep your information secure so always apply common sense by logging off computers, keeping PINS separate from credit cards and never email credit card details to anyone.

Children (persons under 18 years of age)

We do not sell products to children under 18 years of age. If you are under 18 years of age please do not submit any personal information through our website/s. Although we take children’s privacy extremely seriously we cannot be held responsible or accountable for children under the age of 18 years of age submitting personal information through our websites.

Third parties, agents and services

We may share general information about the use of our site with advertisers, sponsors, content providers and other third parties, but we generally only disclose anonymous information about our users and except where otherwise specifically required to do so, we will not disclose any personally identifiable information to any third party without your approval. On occasions it may become necessary to release personal information, including if we are required to do so by law.

Our web sites may contain links to other web sites that are operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our own strict privacy policy. Please be aware that you will access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on that site.

Changes to our privacy policy

From time to time our privacy policy may change as a result of changes in our business. Any changes will be reflected on this privacy page, including the effective date. So please ensure you regularly check this privacy page for updates on the latest privacy changes, including the way we use your personal information.
If you have any concerns about the privacy please email us at enquiry@danksstreetdepot.com.au and we will try to resolve it.