Terms & Conditions

Shipping and Handling

We  ship all over Australia. We use Australia Post (Express Post) and DHL Express as  our Australia-wide. Delivery charges are automatically calculated when you make your order and you will see what they are when you are advised of your purchase price.

Processing Your Order

  • All purchases will be despatched within 2 business days of your placing the order and you will receive the goods within 7 business days of placing the order. If orders are placed over a weekend or national holiday period delays may be experienced.
  • Orders will not be dispatched on Saturdays, Sundays or national public holidays, they will be processed and dispatched the following business day. 
  • Before we dispatch your order we personally inspect your items to ensure they are in perfect condition. Your items are then carefully packaged to ensure they arrive in the exact same condition. In the event your goods arrive in a damaged or less than perfect condition, please notify us immediately so we can address the handling with our shipping company.

Tracking Your Order

Once your order has been dispatched, you will receive an email notification from us containing details of how to track your order and when you may expect delivery. During the transit period, if you have any queries regarding the whereabouts of your goods, you may contact the carrier directly and quote your reference number for information.

Important Delivery Information

  • Goods require a signature on delivery, so please ensure you nominate a suitable address (work address) so you can receive the goods once they arrive. 
  • We are unable to redirect goods once the order has been dispatched. 
  • In the event of an unsuccessful delivery, one re-attempt at delivery will be made before the package is returned to head office. If you require us to dispatch the package for a second time, you will be charged an additional shipping fee and the same rules (as above) will apply to this new delivery. 
  • Order cut-off times and delivery time-frames are provided as a guide only, and may alter if there is any delay in payment authorization being completed. 
  • We do not take responsibility for any unforeseen circumstances which may cause your delivery to be late. These include strikes, natural disasters and any other reasons beyond our control.

Unfulfilled Orders

To minimize the risk of an advertised item being unavailable, we pride ourselves on keeping an up-to-date computerized inventory of all items stocked in our e-boutique.

  • If for any reason, we are unable to fill your requested order, you will be notified by email as soon as possible and we will conduct a payment reversal if the transaction has been processed. 
  • We will do our best to offer you an alternate product.

Cancellation of Orders

  • As we endeavor to ship purchases as soon as possible after an order is received, we will only accept a cancellation by you if we receive written notice of your intention to cancel before the items have been dispatched. 
  • Once your order has been dispatched we are unable to cancel your order and you must then follow our returns procedure and return the goods in new and unused condition to receive a credit note for the sale amount. 
  • As per our Return Policy, we only offer refunds on faulty items.

Sales Taxes/Handling Charges

  • All internet payments are made to Jared Ingersoll Pty.Ltd ABN 85 097 403 079
  • For all merchandise purchased through our website, a mandatory 10% Goods and Services Tax (GST) is payable by Australian law. 
  • For all Australian residents or Australian shipping addresses, this 10% GST will be included in your order subtotal and processed at the time of sale processing. 
  • For international customers this 10% tax will not be charged by us, however you will be liable to pay your own country's applicable import/duty taxes on receipt of your package. It is your sole responsibility to research these duty/taxes and you are liable to pay them on receipt of your packages.

Returns Procedure – 4 short steps

  1. You must notify us of your intention to return any item within 7 days of delivery. You can do this by emailing the team at enquiry@danksstreetdepot.com.au
  2. We will email you a 'returns form' and you will need to complete all requested fields.
  3. Once we receive your form, we will send you a pre-paid express satchel in which to return the goods to us. You must ensure they are wrapped and protected or we will not accept the return. Be sure to print out a copy of your 'returns form' and include this in the satchel.
  4. Once we receive the items, we will inspect them to ensure your return reasons are valid before offering one of the following:
    REFUND: We will happily offer refunds for faulty or damaged goods only; provided they have not incurred damage through your own fault.
    CREDIT NOTE: We will happily offer a credit note if you simply change your mind once you have received your purchases. The above conditions apply.